Frequently Asked Questions

We groom in all of Chesapeake, plus downtown and North Suffolk (ZIP codes 23434 and 23435). See our Chesapeake and Suffolk pages for details.

Every service includes a bath & blowout, thorough brush out, nail trimming & grinding, ear cleaning, teeth brushing & breath spray, paw & nose balm, finishing cologne, and a bandana.

• Bath & Full Haircut: a haircut all over, in the style you choose
• Bath & Tidy Trim: face, feet, and sanitary trim
• Bath & Outline Trim: a scissor trim of the rear, belly, chest, legs, and feet plus a sanitary shave, for Aussies, Goldens, and similar coats
• Bath & Blowout: bath, blowout, and brush out with a sanitary shave (plus a paw pad shave if you'd like), and no haircut

All four include everything listed above. Compare them on our Services page.

Two: a Deshed Treatment for heavy shedders, and Anal Gland Expression (external). Add either one, or both, to any of our four services when you request an appointment.

Our trailer pulls up and parks at your home. We greet you and your dog at the door (or, if you're not home and you're comfortable with it, we pick your dog up from your home), take your dog out to the trailer, and groom them one-on-one from start to finish. When they're done, we walk them back to your door clean, fluffy, and wearing a fresh bandana.

It's a custom-built, fully equipped, air-conditioned grooming trailer with a bathing tub and grooming table, in a quiet space with just your dog. We clean it thoroughly after every appointment.

No. Our trailer is fully self-contained. We bring our own water and power, so we don't need to plug in, use your hose, or borrow anything from your house.

Because our trailer is fully self-contained, all we need is a place to park. Let us know about HOA rules, gates, or tight spaces on your request and we'll plan around them.

No. If you're comfortable with it, we'll pick your dog up from your home and bring them back after the groom. Just tell us in the Special Requests or Notes box how we should get your dog, including any gate or door details. Of course, you're welcome to be home too.

Anywhere from about 30 minutes to 3 hours, depending on your dog's size, breed, and service. We give each dog the time they need, and we never rush.

Often, yes. There's no car ride, no kennel, no barking dogs, and no waiting in a crate. Your dog gets one groomer's full attention in a quiet trailer just steps from home, and we go at your dog's pace. Let us know about any fears or sensitivities on your request.

Yes, and we love it. We introduce every tool and sound gradually, so your puppy builds confidence from the very first visit. Read more on our puppy grooming page.

Yes. Grooming at home, with no car ride and no long salon day, is often much easier on older dogs. Tell us about any health or mobility needs on your request.

Absolutely. We see many multi-dog households. Each dog is groomed one at a time. Include every dog on your request.

Send us a request online or by call/text. Because we plan our routes before booking, requests aren't instant bookings. We'll reach out to confirm your date and time window and send your quote. Many clients keep a recurring spot so they never have to think about it.

Pricing depends on your dog's size and coat, so every quote is personal. Send a request, and we'll follow up with your quote before anything is booked.

Proof of current rabies vaccination, including the expiration date, is required before your appointment is confirmed.

Every appointment is reserved just for you and your pup, so we plan our route and our day around it. We know plans change sometimes. Any fee is based on the price of your scheduled service. See the full cancellation policy below for the standard and November & December holiday fees.

To cancel or reschedule, please call or text (757) 672-8666 or email pawshpupparlor@gmail.com.